Pricing
Rialto ebikes is the fun new way to get around Rialto.
Whether you’re running errands, visiting town, or riding recreationally, we welcome residents and visitors to cruise Rialto with us!
Pay As You Go
$
0.15
/ minute
$1 to unlock
Monthly
$
20
/ month
No unlock fee
30 minutes of free ride time per day (can be multiple trips)
$0.15 per min after
How it works
Register
Choose your plan and sign up for Rialto ebike.
Release
Tap Scan and scan the QR code on the handlebar.
Ride
Remove the lock tether and secure it to the hook under the seat. Put on your helmet and enjoy the ride.
Park
Park correctly within the service area. You can check the app for instructions.
Return
To end your ride, lock your bike at a Rialto ebike rack. Use the tether to secure the bike to the rack and loop it over the lock. Secure the lock and then use the app to end your trip.
Safety
Follow the rules
Yield to pedestrians. Stop at all red lights and stop signs. Ride in the direction of traffic. Use the grip bell to signal your presence. Do not wear more than one earphone while riding. Obey traffic laws at all times.
Plan a sensible route
Plan your route before you ride to follow the safest route to your destination. You can use our app to find your way to a bike you’ve reserved or to a hub when you want to end your ride.
Do a pre-ride check
Adjust the seat height; try the grip bell; and if you’re riding at night, check that the front and rear lights are illuminated.
Be predictable
Make it easy for the traffic around you. Don’t make unexpected turns that put yourself and others in danger. Ride at a steady pace so other vehicles can anticipate your movement.
Wear a helmet
Whenever you ride, wear a helmet. Always buckle the strap. Replace your helmet after any crash and whenever you see signs of damage.
Tips for turns
Use hand signals to let drivers and other cyclists know your intention to turn or to stop. Don’t turn or change lanes without knowing the position of the cars and bikes around you.
Frequently asked questions
General
What is Rialto ebike?
∟What are pedal-assist e-bikes?
∟What is the max speed of a Rialto ebike?
∟I want to ride a Rialto ebike. How do I get started?
∟How do I book a Rialto ebike?
∟How do I unlock a Rialto ebike?
∟Is there anything else I should do before riding a Rialto ebike?
∟How do I end my trip?
∟How much does it cost to use a Rialto ebike?
∟What is a hub?
∟What is the service area?
∟Do I have to wear a helmet?
∟Is there a minimum age to ride a Rialto ebike?
∟Can I book more than one Rialto ebike at a time?
∟What if I have questions or issues?
∟
Advanced
How long does the boost last on a fully charged Rialto ebike?
∟Do Rialto ebikes work when the battery loses its charge?
∟Can I make a mid trip stop outside of a hub?
∟Can I ride outside of the service area?
∟Why do I have to take a picture at the end of my trip?
∟Do I take a picture of the QR code at the end of my trip?
∟Can I lock the bike without wrapping the tether around a bike rack?
∟How can I review my trip and membership charges?
∟How do I verify my email address?
∟How do I make changes to my membership status (opt in or opt out)?
∟Are there other fees associated with use of Rialto ebikes?
∟Is there a minimum or maximum height?
∟Is there a maximum weight limit?
∟
Troubleshooting
What do I do if the bike I book does not unlock?
∟What do I do if there is a mechanical issue with the bike?
∟What do I do if the bike loses pedal assistance?
∟What do I do if I am ending a trip at a hub but the app is saying I am not at a hub?
∟What do I do if I cannot lock the bike?
∟What do I do if I cannot upload the end of trip photo?
∟